Expert is a highly trained, artificial intelligence (AI) assistant designed to help organizations deliver efficient and effective HR and benefit support. Combining WTW’s deep intellectual capital with the power of AI, Expert is a one-stop shop for HR and benefit insights, efficiency, compliance and productivity.

Expert is designed to help HR and benefits professionals save time and be more productive in several ways. With Expert, you can:

1. Query WTW’s vast human capital database and a comprehensive U.S. federal and state legislative and regulatory database to get answers and insights on a wide range of benefits and HR topics.
2. Upload your own policy and plan documents, which then become searchable (by your team only).
3. Use Expert to draft HR and benefit policy documents, HR and benefit communications and employee surveys.

Expert doesn’t:

• Provide unethical or illegal advice
• Provide legal, financial, cyber or tax advice.
• Accept or process personal information

Expert covers your HR and Benefit needs:

Benefits: Healthcare, benefits and wellbeing

Strategy: HR and benefit strategy, compliance and legislative

Operations: HR and benefit information, technology and analytics

Deployment: Work effectiveness

Growth: Learning and development

• Expert is your Regulatory Specialist: You can ask Expert any question on HR and benefit legislation, regulation and compliance and Expert will get you information on all US federal and state legislation in seconds.
• Expert is your Trusted Consultant: You can ask Expert any question about the latest HR, compensation and benefits trends and data. Expert will draw on its extensive database of research, best practices, how-to guides, and thought pieces to help you stay ahead of the curve.
• Expert is your secure Search Engine: You can securely upload your own HR and benefit policy and strategy documents, then ask any questions about them, summarize them, and compare them.
• Expert is your Instant Writer: You can draft employee communications, HR policies, and employee surveys in a flash. No more starting from scratch.
• Expert is your HR Expertise Library: In the library, you’ll find many of the research papers, articles, and guides that power Expert. While not all the documents that power Expert are available to download, a great many are, and they are free for you to use.

Our research found that HR and benefits teams spend 31% of their time on HR and benefits related inquiries, 25% of their time searching for information and 33% of their time creating content.

Our research found that HR and benefits teams can save:

• 41% of their time responding to inquiries.
• 44% of their time searching for information such as legislation, regulation or their own policies.
• 59% of their time drafting content such as job descriptions, new policies, communications to employees and employee surveys.

Expert provides HR and benefits teams with an all-in-one platform to cut turnaround times, increase productivity and generate better outcomes. It makes mid-market HR teams more effective by providing them with strategic insights, taking work off their desk and upskilling their team members.

You can ask Expert just about anything HR related. Here are some examples:

Regulation

• When is it necessary to provide a Summary of Benefits and Coverage?
• What are the events that trigger COBRA?

Best practice

• How can we help employees improve their wellbeing?
• How do we get the most out of our benefits spend on a small budget?

Our policies

• Is mental health covered by our benefits plan?

Yes. A great feature of Ask Expert is that you can add follow-up questions to refine the outputs. Expert remembers everything from your chat. So, for example, after seeing a response from Expert, you could ask:

• “Could you please give me more detail on the first paragraph of your response?”
• “Tell me more about the upcoming legislation you mentioned.”
• “Could you rewrite your response as a ten-point action plan?”

Yes. Expert’s behavior and personality is designed to remember everything from your conversation, allowing you to ask follow-up questions or refer to previous parts of the conversation. Just like a normal conversation.

Once Expert has provided a response, you can give Expert more details to refine the response or ask Expert to shorten/lengthen the response.

Yes. If Expert feels it needs more information to give you a good answer, it will ask you follow-up questions. It may ask you several follow-up questions until it thinks it has enough information. Like a great consultant, Expert is just as curious.

Yes, you can save your conversations so you can return to them later. Click ‘Start a New Thread,’ and Expert saves your existing conversation and then starts a fresh conversation. Expert saves your latest five conversations.

Expert helps streamline compliance and enhance productivity.

Expert provides comprehensive coverage of 90+ employment laws and requirements. Expert’s analysis of federal/state legislation and regulation, and state vs. state comparisons, simplifies HR and benefits compliance, increases productivity and empowers informed decision making.

Expert provides detailed plain-language analysis

Expert simplifies the process of understanding and comparing complex HR and benefit regulations at the federal, state and, when applicable, major local and municipal levels, making it a valuable resource for users seeking clarity and guidance.

Expert reduces the need for manual research

HR and benefit legislation and regulation is summarized in moments, making it effortless to find the precise information you need and gain valuable insights for your compliance efforts.

Expert provides analysis you can trust

Our third-party resource has an in-house team of legal and subject matter experts who maintain and update the analysis on an almost daily basis . Remember, this is not legal advice, so please seek advice from your counsel.

Expert is powered by two principal sources of HR, compensation and benefits content: (i) WTW’s vast library of human capital expertise, and (ii) our third-party partner’s comprehensive U.S. legislative and regulatory data base.

The WTW human capital database contains 1,000s of documents on a huge range of topics, including HR and Benefit Strategy, Compliance & Regulation, HR and Benefit Technology & Analytics, Learning & Development, Employee Experience, Health Care, Benefits & Wellbeing.

The legislation and regulation database comprises summaries of all HR and Benefit US federal and state legislation. Our third-party resource has an in-house team of legal and subject matter experts who maintain and update the analysis on an almost daily basis to ensure its accuracy for your peace of mind. Remember though, this is not legal advice so please seek advice from your counsel.

Expert includes articles, business data presentations, HR and benefit best practice trend data, case studies, cheat sheets, employee tips, frameworks and models, best practice guides, internal training, legislative and regulatory updates, HR and benefit best practice research and reports; internal business presentations and placemats, HR and benefit communication templates, HR and benefit email templates, HR and benefit toolkits and whitepapers.

• The WTW best practices and trends content is updated on a weekly basis to ensure it remains current and relevant.
• The legislative and regulatory content, from our partner Simplify Compliance, is updated daily, to ensure Expert has the most up to date legal and regulatory information.

You can ask Expert questions in multiple languages, and Expert will reply in the same language. If Expert gives an answer in one language, you can ask it to repeat the response in any other language.

Expert incorporates the latest in HR and benefit technology and generative AI from Microsoft’s OpenAI. It also features the world’s leading generative AI document writer. Expert is securely hosted in Azure Cloud, with servers in the Netherlands.

• We will store your data, including all client documents uploaded into Expert and all entries and responses in your conversations with Expert, will be held securely and will not be made available to anyone outside of your own team, other than a small number of the WTW product team who will have access to aggregate user data for the purposes of enhancing the product.
• Expert is a secure WTW web application hosted in Azure Cloud.
• No client data is shared with OpenAI or any public large language model such as Chat GPT.

• We use two leading technologies in Expert – Writer and OpenAI – and these systems only have access to your data to return responses and create documents.
• WTW’s development team will have access to user inputs in aggregate, only for the purposes of improving the product and fixing any issues.

Your data is stored securely in the Azure cloud, in a data center in the Netherlands.

No personal data is processed within the application, other than name and email address for the purposes of login.

You own any content or data you enter into Expert.

Client databases reside on encrypted server volumes (AES 256) and is logically segregated per client instance.

WTW relies on different outsourced IT providers to manage and support selected portions of our IT environment. WTW requires that these suppliers and service providers follow our security standards and policies, and industry best practices. Our Security Function completes a security review process for each supplier providing outsourced IT services to WTW based on risk.

Expert differs in several ways from other AI HR and Benefit Assistants:

• Designed for HR and benefits by HR and benefits – Designed by HR professionals to speak the language of HR and benefits
• Premium content – Includes premium human capital content not available publicly
• Constantly updated – Human capital content is refreshed on an almost daily basis, unlike other large language models (LLMs)
• Ethical AI – Ethical AI screened, and trained to behave in line with WTW’s code of conduct and values
• Strict guardrails – Taught not to provide unethical or illegal output, nor legal, tax, cyber or investment advice
• Regulatory database – Written by legal specialists and not available on public LLMs
• Regulations refreshed daily – Legislation and regulation move fast. Expert’s regulatory data is refreshed daily. Many LLMs use outdated information
• No personal data – Expert will not process personal data
• Secure vault – Your documents are secure to you only
• Data not used to train AI – Your interactions, documents and data will not be used to train any AI
• Human support always available – Unlike most other AI, you will always be able to talk to a human consultant if you need further support.

Expert is more trusted than ChatGPT by most users. Here’s why:

• Expert is built on the most authoritative and trusted HR and benefit content drawn from the depth and breadth of WTW’s global human capital expertise. This includes thought leadership, best practice and trend data, including premium content not available on ChatGPT or Google search.
• WTW’s expertise is unparalleled. Its Health, Wealth and Career business has a 200-year history in the HR consulting industry. It employs over 30,000 people, serves over 20,000 clients and operates in over 140 global locations.
• Our third-party compliance knowledge base is an industry-leading knowledge provider with more than 40 years of experience in human capital management; environment, health and safety, learning and development, and legal markets. Its content is compiled by a team of HR and benefit experts.
• Expert has been responsible AI and ethical AI screened, and its client data is secure and never used to train any large language model.

Expert’s AI has been screened by One Trust and judged to be responsible and ethical.

Expert is judged to have no bias and doesn’t deal with sensitive or personal data beyond login details.

Yes, you can use Expert on a mobile phone, just as with any other web site. Expert doesn’t come as a mobile app.

No, Expert isn’t available as an app.

Right now, you can copy the outputs from Expert and paste them externally. In the future we’ll build an export functionality into Expert.

Expert is backed by consulting support. At any time during your interactions with Expert, you can ask to be put in touch with a human expert. Just email support@wtwexpert.com.

Please fill out the contact form and our team will reach out to discuss in more detail.