Artificial intelligence (AI) has built its presence in HR over the years, bringing the profession a long way from its days of paperwork and manual recordkeeping. But its real game-changing impact is just starting to unfold. As AI technology continues to advance, it’s set to completely reshape how businesses manage their processes and engage their workforce.

From smarter strategies to more personalized employee experiences, the future of HR is all about using AI to boost efficiency, make better decisions and create stronger, data-driven programs.

A changing culture and new expectations

The future HR workforce will be guided by a generation of professionals who have grown up in an AI-driven world. From voice assistants to personalized recommendations across platforms, AI has been woven into the fabric of society. As digital natives, the next generation will be well-poised to take HR into a new iteration of digital transformation.

As businesses grow more dynamic and efficient alongside the world, AI will help speed up the evolution. For instance, where HR teams once had volumes of data through the introduction of HR information systems, AI is now turning that data into instant, actionable insights — optimizing everything from operations to talent management, strategy and more.

One of the most significant ways AI is currently changing HR is by cutting through the constraints of limited headcount. Routine tasks like researching answers or benchmarking best practices can now be done with a click. As AI roots itself in society, the next generation of HR professionals will undoubtedly demand more from their work processes and use AI in new ways to streamline their every day.

Expert: Shaping the future of HR

For over 200 years, WTW has been at the forefront of the HR profession, adapting to changes and pioneering new solutions. With a legacy of providing innovative services and staying curious with each new generation, it has remained a trusted partner to organizations of all sizes. As HR evolves once more, WTW is once again leading the charge — this time with AI.

It’s one thing to incorporate AI for the sake of having it, and it’s another thing to have AI that truly serves the specific needs of the HR community. Expert, a new HR and benefits AI assistant built by HR professionals, is a powerful tool designed to help HR teams improve their processes. WTW knows HR and benefits better than most and we’ve poured that expertise into Expert.

Curated by the leading consultancy in HR, Expert brings the latest in AI-driven solutions to HR departments while providing insightful data to inform decisions. Behind every answer are human consultants who have reviewed each piece of content to ensure accuracy and relevance. Expert communicates like a human consultant, too — asking the right questions to guide you to the best solution.

We’re looking at a future where AI is ubiquitous — at home and work. The next generation of HR professionals will use its power to transform HR as we know it. With Expert, HR teams can stay ahead of the curve and plan for the future today.