As the world of work continues to evolve, the concept of career progression is becoming increasingly fluid. In a recent article by From Day One, the focus turns to how artificial intelligence (AI) is playing a role in rethinking succession planning in an era of so-called “squiggly careers.”
Expert, an AI assistant for HR teams, is featured in the piece, offering insight into how organizations can harness new AI technology to make smarter, more inclusive talent decisions.
The article covers Expert’s ability to help with succession planning, the features that set it apart from ChatGPT and the vast library of WTW’s HR content as well as individual proprietary resources that underpin the AI output. Expert is putting the power of AI to work — meeting the unique needs of organizations.
Here’s a short excerpt from the article:
A New Use Case for AI: Succession Planning in an Era of ‘Squiggly Careers
By Emily McCrary-Ruiz-Esparza | March 19, 2025
From Day One
“Artificial intelligence may be the answer. Overloaded HR teams are already employing generative AI agents to write the first draft of job descriptions and benefits newsletters, but the tasks AI can complete for HR are getting increasingly complex, like identifying attrition risks. Why not succession planning?
Succession Planning for a Skills-Based Workforce
Artificial intelligence is a promising solution because it helps identify employees who have the skills necessary for the role, not only the right career history. HR is already using artificial intelligence to identify skills within an organization, typically to match current employees to open roles or new projects, but “you could easily extend that to succession planning,” says Chris Pinc, the director of product management at consulting firm WTW.
Firms like WTW and other industry experts are spinning up their own AI-backed agents.”
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