What will AI in HR look like next?

AI in HR is moving rapidly past time-saving tools and into strategic partnership. The next wave won’t be about faster chatbots, but about AI shaping decisions on talent, culture and total rewards. As machine intelligence becomes embedded in how work is designed, measured and experienced, the next chapter will be defined by AI that anticipates needs, reshapes decisions in real time and adds true business value.

We predict AI will transform HR in three overlapping phases: data extraction and generation, true expertise and strategic value add.

Data extraction and generation

The predominant focus of AI in HR right now is in reducing time spent on administrative tasks, research and document creation. Things you didn’t join HR to do, but most likely spend most of your time on anyway. Researching best practice, understanding compliance requirements, generating and querying documents, summarizing data sets — this is what current AI tools are best at.

Expertise

We predict the next phase in the HR AI journey will be a focus on specialist data and expertise. Generic AI can only go so far in the HR space before it loses its wow factor. HR requires specialized knowledge you can’t just Google search and credible intelligence that can be trusted. An AI tool with this kind of expertise would allow you to:

• Price jobs against credible market data
• Design benefit plans to reflect market best practice
• Analyze spend and utilization data
• Help ensure compliance with latest legislation
• And more

You might be asking why ChatGPT doesn’t fit the bill. You’ll get an answer from generic AI, but it’s not always going to be the one you can trust. HR doesn’t need wobbly answers. It needs rock solid fact, and that’s what will take AI in HR to the next level.

Strategic value add

Once AI in HR has become adept in these first two phases, it can then move into adding strategic value to the company. Future AI will be able to:

• Produce insights from market best practice and assesses how an organization compares
• Assess underlying company culture and business priorities
• Understand survey insights and plan how to attract, retain and engage your people
• Craft and shape future practices, policies and change programs

AI will assist with questions like “What should our priorities be?” and “Are we making the most of our budget?” Becoming a strategic business partner and not only an administrative assistant.

How do we get there?

So, what are the next steps? How does HR make these leaps without compromising itself or the people it serves? We believe Expert is part of the answer to these very questions.
Expert’s story is about taking the almost 200 years of human capital knowledge from WTW and harnessing it to make it available to HR professionals in an instant. We’ve designed productivity features like document creation and regulatory research to bring efficiency to your routine tasks. Now with Expert Pro, we’re introducing specialized HR data and expertise you won’t find in any other AI.

Plus, we’ve built in professional guardrails so Expert behaves like a consultant you can trust. Answers are grounded in our research and publications, giving you confidence in the output.

Expert is on a journey to build the future of AI in HR. Request a demo and come along for the ride.